REFUND & CANCELLATION POLICY
Introduction
Welcome to SPORTmind Inc. ("Company," "we," "our," or "us").
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products or services, participate in our coaching programs or workshops, or otherwise interact with SPORTmind Inc.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of our website and services.
Information We Collect
Depending on how you interact with our website and services, we may collect the following information:
Personal Information
You may voluntarily provide personal information including:
- Name
- Email address
- Telephone number
- Mailing address
- Billing information
- Payment details (processed securely through third-party payment providers)
- Information submitted through contact forms, waiting lists, surveys, or registrations
Account Information
If you create an account or enroll in one of our programs, we may collect:
- Login credentials
- Purchase history
- Course progress
- Program participation
- Communication preferences
Automatically Collected Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referring websites
- Website usage statistics
This information helps us improve the functionality and performance of our website.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.
Cookies may be used to:
- Remember user preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing effectiveness
- Personalize your experience
You may disable cookies through your browser settings; however, some website features may not function properly.
How We Use Your Information
SPORTmind Inc. may use your information to:
- Provide our coaching programs, workshops, and online courses
- Process purchases and payments
- Deliver digital products
- Respond to inquiries
- Provide customer support
- Send important service updates
- Notify you when waiting list programs become available
- Improve our website and services
- Conduct analytics and performance reporting
- Send newsletters, promotions, and educational content (where permitted by law)
You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Third-Party Service Providers
We may use trusted third-party providers to operate portions of our business, including services related to:
- Payment processing
- Website hosting
- Email communications
- Customer relationship management
- Analytics
- Scheduling
- Marketing automation
These providers receive only the information necessary to perform their services and are required to protect your information in accordance with applicable laws.
Payment Information
Payments made through our website are processed by secure third-party payment processors.
SPORTmind Inc. does not store complete credit card numbers or sensitive payment credentials on our servers.
Please refer to the privacy policies of the applicable payment providers for additional information regarding how payment information is processed.
Email Communications
If you subscribe to our newsletter, join a waiting list, register for an event, or purchase one of our programs, we may send you communications related to:
- Program updates
- Enrollment announcements
- Workshop information
- Educational resources
- Promotional offers
- Customer support
You may opt out of promotional emails at any time. Transactional emails relating to purchases or account activity may still be sent when necessary.
Data Security
SPORTmind Inc. takes reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially reasonable security practices, no method of electronic transmission or internet storage is completely secure. Accordingly, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services;
- Fulfill legal and contractual obligations;
- Resolve disputes;
- Enforce our agreements; or
- Maintain business records.
When information is no longer required, it will be securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your personal information;
- Correct inaccurate information;
- Request deletion of your personal information;
- Restrict certain processing activities;
- Withdraw consent where processing is based on consent; and
- Opt out of marketing communications.
To exercise any of these rights, please contact us using the contact information provided below.
Children's Privacy
SPORTmind Inc. does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to remove such information.
International Visitors
If you access this website from outside the country in which SPORTmind Inc. operates, please understand that your information may be transferred, processed, and stored in jurisdictions where data protection laws may differ from those in your location.
By using this website, you consent to such transfers where permitted by law.
Third-Party Websites
Our website may contain links to third-party websites for your convenience.
SPORTmind Inc. is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
SPORTmind Inc. reserves the right to modify or update this Privacy Policy at any time.
Any changes will become effective immediately upon publication on this website unless otherwise required by law.
Your continued use of our website following the publication of updates constitutes your acceptance of the revised Privacy Policy.
Contact Information
IIf you have any questions regarding this Privacy Policy or our privacy practices, please contact SPORTmind Inc. using the contact information provided on our website.
Email: [email protected]
